Only 26% of Australian workers are actively engaged in their work, according to a report by BlessingWhite (lengthy registration required).  A Gallup survey estimated the lost to the nation, as a result of disengaged employees, at around $31.5 billion.

McDaniel Partners brilliantly illustrates below that the key to engaging customer is to first engage employees. Tough economic times adds new meaning to the importance of an engaged workforce.

Related posts:

1. Majority of Australians do not like their jobs
2. Employee engagement cut costs
3. How Loyal Are Employees in Australia?
4. Talent Talk: Q&A with Allan Watkinson, Gallup Consulting
5. Are companies (HR departments) overreacting to the downturn?