It’s common knowledge that workplace disengagement is rife in organisations across Australia. What can an employer do?
Gallup recommends employees be asked 12 questions, as follows:
- Do you know what is expected of you at work?
- Do you have the materials and equipment you need to do your work right?
- At work, do you have the opportunity to do what you do best every day?
- In the last seven days, have you received recognition or praise for doing good work?
- Does your supervisor, or someone at work, seem to care about you as a person?
- Is there someone at work who encourages your development?
- At work, do your opinions seem to count?
- Does the mission/purpose of your company make you feel your job is important?
- Are your associates (fellow employees) committed to doing quality work?
- Do you have a best friend at work?
- In the last six months, has someone at work talked to you about your progress?
- In the last year, have you had opportunities at work to learn and grow?
The argument goes – the higher an employee score on the 12 questions the better the performance.
The real meat of the argument is that questions be asked in the first place (‘how are you?’ works well with me). The act of asking encourage two-way interactions; any day that is better than a rigid ‘do as I say’ style.
It seems to me that the answer to many workplace problems begins with asking questions and listening.
Are you asking questions?